Table of Contents
Notifications
TetherX sends push notifications (iOS/Android) and emails to keep you informed about your security system.
| Type | Description |
|---|---|
| Account | Login alerts, password resets, welcome emails |
| Health | Equipment offline, system issues, health reports |
| Events | Analytics alerts from armed cameras (motion, intrusion, ANPR) |
Tip: Event notifications require both user preferences enabled AND arming the relevant sites/cameras.
Automatic Account Emails
These emails are sent automatically and cannot be disabled:
| When it's sent | |
|---|---|
| Welcome | Account created - contains activation link |
| Password reset | Requested from login page |
| Suspicious login | Multiple failed login attempts detected |
| Planned maintenance | Before scheduled service maintenance |
Configuring Your Notifications
Click your profile icon (top-right) → select your profile
Open the Permissions & Notifications tab
Configure your preferences:
Click Update User
Available Settings
Account
| Setting | Description |
|---|---|
| Notify on Login | Email when you sign in from a new device/browser |
| New TetherBox Activation | When a TetherBox is activated on your timeline |
| Event Shared | When someone shares an event with you |
System Health
| Setting | Description |
|---|---|
| TetherBox Health | Connectivity and hardware issues |
| Camera Health | Disconnections and stream problems |
| Device Health | Issues with other monitored network devices |
| Send Reminders | Follow-up reminders for ongoing issues |
| Health Report | Scheduled health summary (daily/weekly/monthly) |
Tip: Offline notifications have a delay before alerting - 3 minutes for cameras (allowing time for internal maintenance and reboots) and 15 minutes for TetherBoxes (to account for brief connection outages). Adjust these delays in Cameras → select camera → Details tab, or TetherBoxes → select unit → Settings tab.
Event Notifications
| Setting | Description |
|---|---|
| Analytics Notifications | Motion, intrusion, line crossing events |
| ANPR Notifications | Number plate detection alerts |
| Delivery Method | Push only, email only, or both |
Tip: Fine-tune which event types trigger notifications using Camera Notification Settings.
Alarm Panel Integration
| Setting | Description |
|---|---|
| Alarm Panel Activations | When alarms are triggered |
| Alarm Panel State Changes | When panels are armed/disarmed |
Managing Other Users' Notifications
Admins and integrators can configure notifications for users in their organisation:
Click the edit icon (pencil) next to the user
Open Permissions & Notifications tab → configure → Update User
Tip: Set the Timeline filter to "All" when searching across multiple timelines.
Arming Sites and Cameras
Arming controls whether event notifications are sent. Both the site and the camera must be armed.
Arm a Site
Go to Sites and toggle the Armed slider:
Arm a Camera
Cameras have two separate controls:
| Control | Options | Purpose |
|---|---|---|
| State | Off / Monitor / Record | Whether the camera records footage |
| Armed | On / Off | Whether notifications are sent |
Tip: The Armed toggle only appears for cameras with analytics enabled. To receive notifications, the camera must be set to Record AND have Armed enabled.
From Camera Details
Go to Cameras → select camera → Details tab:
Reducing False Notifications
Camera Analytics (VCA)
Modern cameras with Video Content Analytics can filter events at source:
- Detect only people/vehicles (ignore animals, shadows, foliage)
- Trigger on line crossing or zone entry
- Filter by movement direction
Configure in your camera's web interface, then use Camera Notification Settings to ignore basic motion.
Example: Dahua IVS
Configure under Event → IVS in the camera's web interface:
Cloud Analytics
Third-party ML services like Calipsa and DeepAlert provide advanced classification:
- People vs vehicles vs animals
- Behaviour detection (loitering)
- Object detection (face masks, safety equipment)
Contact TetherX to explore cloud analytics options.
Image Masks
Mask out areas that cause false events (busy roads, moving trees):
- Go to Cameras → select camera → Mask tab
- Paint over areas to ignore
- Save
Notification Filters
Use Camera Notification Settings to:
- Add frequent false positives to Always Ignore
- Keep critical alerts in Always (Video Lost, Tamper, etc.)
Stopping Notifications
Platform Notifications
- Click your profile icon → open your profile
- Go to Permissions & Notifications tab
- Disable all options:
- Click Update User
Marketing Emails
Click Unsubscribe at the bottom of any marketing email.
Billing Emails
Sent from TetherX accounting systems for outstanding financial matters. These stop automatically once resolved.
Troubleshooting
Warning: Not receiving notifications? Check these common causes:
- Site AND camera must both be armed
- User notification preferences must be enabled
- Event type must not be in camera's Always Ignore list
- TetherX app must have notification permissions on your device
Tip: Too many notifications? Use Camera Notification Settings to add unwanted event types to Always Ignore, configure camera analytics to filter at source, or use the Mask tab to ignore busy areas.
Note: Push notifications are near-instant. Email delivery depends on your provider - check spam/junk if emails are delayed.
Referenced in:
- Paxton Net2 Integration
- Alarm Integration (SIA/ContactID)
- Hikvision AX Pro Integration
- Texecom Integration
- Setting Up ANPR Cameras
- Events
- Live View
- Frequently Asked Questions
- Health Dashboard
- Health Report
- User Permissions
- Getting Started for Integrators
- Pre-Flight Checklist
- TetherBox
- TetherBox States
- TetherBox Troubleshooting